25ph com Privacy Policy

1 Introduction

25ph com ("we", "us", "the platform") is committed to protecting the personal information of everyone who uses our online gaming platform at 25phcom.vu. This Privacy Policy describes how we collect, use, store, and protect your personal data, and explains the rights you have in relation to that data.

This policy applies to all activities on the 25ph com platform — including account registration, deposits and withdrawals, gameplay, use of the mobile app, and communications with our support team. It should be read alongside our Terms & Conditions.

If you have any questions about how 25ph com handles your data, you can contact us at any time using the details in Section 12 of this policy.

2 Personal Data We Collect

The personal data we collect from you falls into the following categories:

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless it is directly relevant to a responsible gaming matter and you have provided it voluntarily.

3 How We Collect Your Data

We collect data in the following ways:

• Directly from you — when you register, complete KYC, make a deposit or withdrawal, contact support, or fill in any other information on the platform.
• Automatically — technical and usage data is collected automatically through cookies, log files, and similar tracking technologies when you access the platform or app.
• From third parties — identity verification data may be cross-checked through KYC service providers; payment data may be processed through third-party payment processors who share necessary transaction details with us.

4 How We Use Your Personal Data

25ph com uses your personal data for the following purposes:

• Account management: creating and maintaining your 25ph com account, processing logins, and managing account security including OTP verification.
• KYC and compliance: verifying your identity and age before processing transactions, as required for operating a responsible gaming platform.
• Payment processing: handling your PHP deposits and withdrawals through local Philippine banking channels and supported e-wallets.
• Customer support: responding to your queries, resolving disputes, and managing support tickets.
• Platform improvement: analysing usage patterns to improve game performance, app stability, and overall player experience.
• Responsible gaming: monitoring account activity to identify potential problem gaming patterns and applying protective measures where appropriate.
• Marketing communications: sending you information about promotions and platform updates, where you have consented to receive them. You can opt out at any time.
• Legal and regulatory compliance: fulfilling obligations under applicable Philippine law, including anti-money laundering requirements.

5 Sharing Your Personal Data

25ph com does not sell your personal data. We may share your data with the following categories of third parties only where necessary to operate the platform:

• KYC and identity verification providers — to verify your identity and age as part of account registration and ongoing compliance.
• Payment processors and banking partners — to process your PHP deposits and withdrawals through supported local channels.
• Game software providers — game providers may receive session and wagering data necessary to deliver live casino and other game content. They operate under strict data processing agreements.
• IT and platform service providers — cloud hosting, analytics, and customer support software providers who process data on our behalf under data processing agreements.
• Law enforcement and regulatory authorities — where required by applicable Philippine law or by valid legal request, we may be required to disclose certain account information.

All third parties who process your data on our behalf are required to handle it securely and only for the specific purpose for which it was shared.

6 How Long We Keep Your Data

We retain your personal data for as long as your 25ph com account is active and for a period after account closure as required by applicable law and our internal compliance policies.

In general terms:

• Account and identity data is retained for the duration of the account and for a period after closure in accordance with anti-money laundering record-keeping requirements.
• Transaction records are retained to satisfy financial record-keeping obligations.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.
• Technical and usage data collected through cookies is retained for shorter periods appropriate to its purpose.

When data is no longer needed and there is no legal basis to retain it, we securely delete or anonymise it.

7 How We Protect Your Data

25ph com implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• OTP-based verification for sensitive account actions such as password changes and withdrawals.
• Access controls ensuring that only authorised staff with a legitimate need can access personal data.
• Regular security reviews of systems and processes that handle personal data.

Despite our measures, no internet transmission is completely secure. If you believe your account has been compromised, contact support immediately.

8 Your Data Rights

As a registered 25ph com player, you have the following rights in relation to your personal data:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to correction: if any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: in certain circumstances, you can ask us to delete your personal data. Note that we may need to retain some data to comply with legal obligations even after account closure.
• Right to object: you can object to us using your data for direct marketing at any time. You can also object to other uses of your data where our legal basis for processing is legitimate interest.
• Right to withdraw consent: where we process your data based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable period and no later than as required by applicable law. We may need to verify your identity before actioning a request.

9 Cookies and Tracking Technologies

25ph com uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit our website or use the app.

We use the following types of cookies:

• Essential cookies: required for the platform to function — including session management, login state, and security features. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how players use the platform so we can improve performance and user experience. These collect aggregated, anonymised data.
• Preference cookies: remember your settings and preferences so you don't have to re-enter them on each visit.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect how some parts of the platform function.

10 Minors and Age Restrictions

25ph com is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we discover that an account has been registered by someone under the minimum age, we will close the account, delete the associated personal data (subject to any legal retention requirements), and withhold any balance pending investigation.

If you believe a minor has registered on 25ph com, please contact us at [email protected] so we can take appropriate action promptly.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will:

• Update the "last updated" date at the top of this page.
• Notify registered players via their registered email address where the changes are significant.

We encourage you to review this policy periodically. Your continued use of 25ph com after an updated policy is published constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how 25ph com handles your personal data, please contact our support team:

Email: [email protected]

Please include "Privacy Request" in the subject line of your email and provide your registered email address and a clear description of your query or request. We will respond as promptly as possible.

For general platform questions, you can also visit our FAQ page. For concerns about your gaming activity, visit our Responsible Gaming page.